Help Centre

TOP 5 Frequently Asked Questions

Yes, you can. You will first need to ensure that you have zero balance in your account for both Everest Gold Units (EGUs) and USD.

You may subsequently contact our Customer Service team via Viber or email at [email protected] to change your registered bank account.

Alternately, you may fill up the Contact Us Form here.

Yes, however Everest Gold does not impose any bank charges on our users.

When there is a local or international fund transfer, there may be charges imposed by various banks e.g. Remitting bank (User), the Beneficiary bank (Everest Gold or World First Asia), the Intermediary bank or others.

Some of the scenarios as follow:

When a user makes an international fund transfer of USD 100 to Everest Gold or World First Asia, they may have to choose one of the following charge options.

However, there are cases where charge options may not be available in certain banks and “SHA” is the default charge option selected.

a) BEN: Charges are borne by the Everest Gold
Everest Gold bears all charges of the banks engaged in the transfer of the payment. User only pay the remittance amount. All charges (Remitting bank’s as well those of the Intermediary and Beneficiary banks, etc.) will be deducted from the remittance amount and your Beneficiary will receive the remaining balance.

Outcome: Everest Gold will receive USD 100 less the Remitting Charges and Correspondent Bank Charges.

b) SHA: Charges are shared between User & Everest Gold
User pay for the Remitting bank’s charges and the remittance amount. EG bears the charges of all the other banks’ (the Intermediary and Beneficiary banks, etc.), which will be deducted from the remittance amount. EG will receive the remaining balance. This is the most common type of charge, where each party bears their respective charges.

Outcome: Everest Gold will receive USD 100 less the Correspondent Bank Charges.

c) OUR: Charges are borne by User
User bear all charges of the payment, i.e. the remittance amount, Remitting bank’s charges, as well as all the other banks’ (Correspondent, Intermediary and Beneficiary banks etc.). The charges will be debited from User indicated account after the exact amount has been identified. For cases where we have “OUR” arrangement with our correspondents, we will debit the agent charges upfront.

Outcome: Everest Gold will receive USD 100 in full.

There is no minimum amount for deposits. However, there is a minimum of USD 100 for withdrawals.

It will take 1 business day for local fund transfer and up to 3 business days for international fund transfer.

Yes, you can. You will need to ensure that you have zero balance in both Everest Gold Units (EGUs) and USD account.

You may subsequently contact our Customer Service team via Viber or email at [email protected] gold to change your registered bank account.

Alternately, you may fill up the contact us form here.

Yes, however Everest Gold does not impose any bank charges on our users.

When there is a local or international fund transfer, there may be charges imposed by various banks e.g. Remitting bank (User), the Beneficiary bank (Everest Gold or World First Asia), the Intermediary bank or others.

Some of the scenarios as follow:

When a user makes an international fund transfer of USD 100 to Everest Gold or World First Asia, they may have to choose one of the following charge options.

However, there are cases where charge options may not be available in certain banks and “SHA” is the default charge option selected.

a) BEN: Charges are borne by the Everest Gold
Everest Gold bears all charges of the banks engaged in the transfer of the payment. User only pay the remittance amount. All charges (Remitting bank’s as well those of the Intermediary and Beneficiary banks, etc.) will be deducted from the remittance amount and your Beneficiary will receive the remaining balance.

Outcome: Everest Gold will receive USD 100 less the Remitting Charges and Correspondent Bank Charges.

b) SHA: Charges are shared between User & Everest Gold
User pay for the Remitting bank’s charges and the remittance amount. EG bears the charges of all the other banks’ (the Intermediary and Beneficiary banks, etc.), which will be deducted from the remittance amount. EG will receive the remaining balance. This is the most common type of charge, where each party bears their respective charges.

Outcome: Everest Gold will receive USD 100 less the Correspondent Bank Charges.

c) OUR: Charges are borne by User
User bear all charges of the payment, i.e. the remittance amount, Remitting bank’s charges, as well as all the other banks’ (Correspondent, Intermediary and Beneficiary banks etc.). The charges will be debited from User indicated account after the exact amount has been identified. For cases where we have “OUR” arrangement with our correspondents, we will debit the agent charges upfront.

Outcome: Everest Gold will receive USD 100 in full.

There is no minimum amount for deposits. However, there is a maximum limit of USD 3,000 per transaction.

For withdrawals, there is a minimum limit of USD 100 and there is no maximum limit.

It will take 1 business day for local fund transfer and up to 3 business days for international fund transfer.

Reward points can be converted into EGUs during our Gold Subscription Events. You can subsequently trade on our platform with these EGUs.

Click here to read our terms and conditions.

Browse Help Topics

Pick a topic that relates to your question from the following.

Everest Gold is a registered company in Singapore with a business in operating a secure digital trading platform for gold investors. As a licensed dealer under the Precious Stones and Precious Metals (Prevention of Money Laundering and Terrorism Financing) Act 2019 (“PSPMA”), Everest Gold is regulated by the Singapore Ministry of Law (License number PS20190001500).

Everest Gold purchases 999.9 investment-grade gold bars from authorised dealer, Metalor Technologies Singapore Pte. Ltd. The company is a member of the London Bullion Market Association (LBMA) and a wholly-owned subsidiary of Metalor Technologies International SA, the leading worldwide precious metals refiner based in Neuchâtel, Switzerland.

The gold is stored securely in a custodian vault, SGPMX (Singapore Precious Metals Exchange), in Singapore.  The gold is also fully insured to give our investors peace of mind.

Learn more

Users must be at least 18 years old.

KYC stands for Know Your Customer. It is our process of identifying and verifying the identity of Everest Gold users in order to comply with the Anti-Money Laundering (AML) Act in Singapore, and to protect our system from facilitating criminal activities unknowingly.

In line with the regulation of Singapore government and compliance with the Anti-Money Laundering (AML) Act in Singapore, we are required to verify and update your personal details. Your information is always kept confidential and is only used for purpose of compliance.

For your account safety and to prevent unauthorised changes, we must verify your account identity before making any changes.

To change your account details, contact our Customer Service team via Viber or email at [email protected].

Alternately, you may fill up the contact us form here.

Yes, you can. You will need to ensure that you have zero balance in your account for both Everest Gold Units (EGU) and USD.

You may subsequently contact our Customer Service team via Viber or email at [email protected] to change your registered bank account.

Alternately, you may fill up the Contact Us Form here.

The transactional currency is in US dollar (USD).

WorldFirst Asia is a payment service provider, appointed by Everest Gold to safeguard your funds.

These are the currencies we support: AUD, CAD, EUR, GBP, HKD, NZD, SGD and USD.

Our reference rate is retrieved from Exchange Rates API which provides access to 170 global currencies and over 14,000 exchanges rate conversion pairs. 

There is no minimum amount for deposits. However, there is a minimum amount of USD 100 for withdrawals. 

Fund transfer cannot be carried out from within the Everest Gold Platform. You must perform your fund transfer on your online banking platform separately.

When setting up a request for withdrawal, you will need to provide us with your bank’s Swift Code.

For users in Europe and some countries, both Swift Code and IBAN Code are required.

Yes, the cut-off time is at 10am (GMT+8) for deposit and withdrawal requests.

Any deposit / withdrawal done before 1000hrs (GMT+8) will be processed on the same day.

It will take 1 business day for local fund transfer and up to 3 business days for international fund transfer.

Go to “My Funds” on our platform and select the currency under “Total Cash Assets” to view all your transactions and its status.

After submitting your deposit request to Everest Gold, the status of your transaction will be reflected as “Pending” as we are processing your request.

You can submit your request to us here or in-app. Our Customer Service team will be happy to assist you.

You may contact our Customer Service team via Viber or email at [email protected] to request for account closure.

If you have existing reward points, EGUs or USD in your account, you are advised to clear them.

Once our Customer Service team has verified your account details, an appointment will be scheduled for you to visit our office to sign off an Account Closure Form to complete the account closure process.

It takes between 5 to 7 business days.

Everest Gold would like to alert the public of fraudsters pretending to be influencer or agent of Everest Gold in order to defraud members of the public through referral under our refer-a-friend programme. These fraudsters would defraud the public online or through social media by impersonating as influencer or agent with “attractive cash incentives”—which are NOT offered by Everest Gold. We wish to highlight that Everest Gold has no connection with, and does not offer, authorised or consented to such deceptive practices which are misleading to the public.

As Everest Gold has no control over third-party websites and third-party behaviours, Everest Gold cannot be made responsible for dubious contents that are published or advertised with the intent to mislead, neither shall Everest Gold be responsible for any claims, damage, losses, expenses, costs or liabilities associated with such misrepresentation and any suspicious activity.

If Everest Gold users and members of the public detect any suspicious activity and suspecting individual, they should immediately bring the matter to the attention of and alert Everest Gold through email to [email protected].