EG Announcement | National ID verification for overseas users

Dear users,

It has come to our attention that many overseas users are unable to produce their passports and are requesting to use their national IDs for verification instead.

Rest assured that we have taken your feedback into consideration and are currently working to resolve this issue.

In the meantime, we would like to invite all affected users to contact our customer service at [email protected] for beta rewards extension while we address this issue. This is to ensure that all users can receive their full rewards earned during the beta phase.

Thank you for your patience and understanding. We will update you as soon as possible.

Everest Gold Customer Service team

Related Posts

EG Announcement | How to collect your Gold

Dear users, It has been a month since we launched our ‘Gold Collection’ feature. If you have missed the announcement on it, you can read more about it here.  Gold…

EG Announcement | Improving Platform Liquidity and Gold Buyback by Everest Gold

Dear users,  In this announcement, we want to highlight on a key area of concern for most of our users—liquidity.  Some of you may have questions about why we…

EG Announcement | Reward Points and Gold Subscription Event

Dear users,  For the past two months, Everest Gold has been working tirelessly to reform our business, making strategic changes in order to provide an…

EG Announcement | Normalising of Gold Collection

Dear users, On 28 May 2021, our newly-revamped trading platform was officially introduced after we restructured and upgraded the minimum unit of trading for EGU from 0.01 grams to 1 gram.  …

EG Announcement | Business Operations Update

Dear users, Here’s an update for you on our business operations.  We have ceased our partnership with Malca-Amit as our gold storage provider and have appointed Singapore…

EG Announcement | EGU Conversion is happening soon

Dear users, In April, we have shared with you about changing our business model to bring about a bigger and better trading platform in order to create…